SMS & Calls
Two-way SMS/MMS messaging over VOIP.ms, with SMS and call archiving.
Texting stays the fastest channel and the least documented. The exchange that settles an appointment lives on a mobile, and the file keeps none of it.
A line is a number attached to a person in the organization. A conversation groups everything exchanged with one number, messages on one side, calls on the other. An attachment places the trace of a message or a call in a record's thread, a task or a ticket for instance.
SMS and MMS go out and come in live through VOIP.ms, from a conversation space built into Symbifox, with an unread counter in the top bar. Your Android backups and your call history import, which brings what already exists in rather than starting over.
⚠️ Everything that enters here belongs to someone. A line has an owner, and the conversations held on it are their data. A thread marked confidential leaves the lists and the searches and stays with the person who holds it.
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